Contact Us

Welcome to the official contact page of onlywin, accessible via the domain only-win.ca. We are committed to providing clear and direct communication channels for all our players and stakeholders in Canada. Below you will find all necessary contact details and guidelines to reach our support team efficiently and securely.

Customer Support Contacts

For any inquiries, assistance requests, or concerns related to your gaming experience at onlywin, please use the following contact details to reach our dedicated support team:

• Support Phone Number: +1-599-973-70200
• Support Email Address: [email protected]

Our customer support department is available 24 hours a day, 7 days a week to ensure prompt and professional responses to all your questions. We aim to reply to all inquiries within one business day.

Online Contact Form

Corporate and Legal Address Information

onlywin is legally registered and operating under the jurisdiction of Curacao with the following official addresses:

• Headquarters & Legal Address: Abraham de Veerstraat 9, Curacao

Please note that while our physical headquarters are located in Curacao, our operations, services, and presence specifically include Canadian clients in compliance with local legal requirements.

Company Registration and Licensing

onlywin operates as a legally registered entity with the following details:

• Legal Entity Type: N.V.
• Company Registration Number: 163359
• Founded Date: 2023
• Parent Company: Goodfly N.V.
• Subsidiaries: Lavencia LTD (Cyprus) - payment processing and complaints handling

Our gaming operations are licensed and regulated under:

• Issuing Authority: Curacao eGaming
• License Number: 365/JAZ Sub-License GLH-OCCHKTW0707052023
• Type of Activity: Casino Games Only
• License Validity: Renewable annually, currently valid through 2025

This license confirms that onlywin complies with recognized international standards for fair and secure gaming, ensuring protection and transparency for all players.

Operational Geographical Presence

onlywin primarily serves clients located in Canada and Europe, maintaining compliance with regulatory frameworks in each region. Currently, the countries of operation include:

• Canada (active clients)
• Germany (clients with intermittent accessibility noted)
• Various European countries (clients)

Our regulatory jurisdiction remains under Curacao, ensuring gaming activities are conducted lawfully and ethically.

Additional Corporate Information and Compliance

To provide a transparent and reliable service, onlywin adheres to all applicable legal and regulatory requirements in Canada and the respective jurisdictions where our clients reside.

We take the protection of your personal data seriously and handle all communications confidentially in accordance with applicable privacy laws in Canada.

Banking and Payment Processing

Payment processing and complaint handling services related to financial transactions are managed by our subsidiary, Lavencia LTD, based in Cyprus. This arrangement ensures professional and compliant handling of player funds and disputes.

Legal Disclaimer

By contacting onlywin through any of the provided means, you agree to the processing of your personal information solely for the purpose of providing customer support and handling your requests in line with our Privacy Policy and applicable Canadian laws.

onlywin reserves the right to record and monitor communications for quality assurance, training, and compliance purposes. We emphasize that players must be of legal gambling age as defined by Canadian law and must comply with our Terms and Conditions at all times.

If you experience any issues or require immediate assistance, please use our dedicated support phone number or live chat feature for expedited service.