Responsible Gaming

Responsible gaming at onlywin is founded on the principle of promoting a conscious and informed approach to gambling as a form of entertainment. Our objective is to ensure that all players engage in betting activities safely and within their means. We recognize that gambling should be enjoyed responsibly, and we are committed to providing comprehensive support to our players at every stage of their gaming experience.

Risk Awareness

Gambling can be an enjoyable pastime; however, it carries inherent risks that may lead to problematic behavior for some individuals. Being aware of the signs of potential gambling addiction is crucial to maintaining control. Common indicators include:

• Frequent betting beyond intended limits
• Preoccupation with gambling activities outside of playtime
• Using gambling to escape personal or financial problems
• Increasing amounts of money wagered to achieve excitement
• Inability to stop or reduce gambling despite negative consequences
• Lying to others about gambling habits

To help you assess your relationship with gambling, please consider the following statements. Reflect honestly and note how often each applies to you:

1. I find myself thinking about gambling when I should be focusing on other activities.
2. I feel restless or irritable when attempting to cut down or stop gambling.
3. I gamble longer or with more money than I originally planned.
4. I try to win back money I have lost by gambling more.
5. Gambling has caused problems with my family, work, or finances.

If you answered "often" or "always" to several of these statements, we strongly encourage you to seek support and make use of the responsible gaming tools provided.

Limits & Tools

At onlywin, players have access to various tools designed to promote responsible gaming and help maintain control over gambling habits.

Deposit Limits

You may establish personalized deposit limits to restrict the amount of money you can add to your account within specific time frames. These limits can be set as daily, weekly, or monthly caps. To configure your deposit limits, please follow these steps:

1. Log into your only-win.ca personal account.
2. Navigate to the Responsible Gaming section in your account settings.
3. Select Deposit Limits and choose your preferred limit period: daily, weekly, or monthly.
4. Enter the maximum amount you wish to deposit for the chosen period.
5. Confirm and save your settings.

These limits are binding and cannot be increased immediately after reduction, thereby protecting you from impulsive changes.

Time Spent Limits and Session Timers

You may also monitor and control the duration of your gaming sessions through session timers available in the same Responsible Gaming area. This feature helps to prevent excessive playtime.

Time-Out Breaks

If you require a short pause from gambling, the Time-Out option allows you to temporarily suspend your gaming activity for a period of 24 to 72 hours. To activate Time-Out:

1. Access the Responsible Gaming section within your personal account.
2. Select the Time-Out feature.
3. Choose a pause duration between 24 and 72 hours.
4. Confirm your selection. During this time, you will be unable to access gambling services.

Time-Out helps to regain control when you feel the need to step away from gambling temporarily.

Self-Exclusion

For players who wish to cease gambling activities for extended periods or permanently, onlywin offers a self-exclusion program with clearly defined procedures:

1. Log into your account on only-win.ca.
2. Go to the Responsible Gaming section and select Self-Exclusion.
3. Choose the duration of self-exclusion, which can range from a minimum of 6 months up to a lifetime exclusion.
4. Confirm your decision to initiate self-exclusion.

Once self-exclusion is activated:

• You will be unable to log in to your account or access any gambling services for the selected period.
• Withdrawals of any remaining balance will be processed according to standard account closure procedures. Note that, during exclusion, no deposits or wagers are permitted.
• At the end of the self-exclusion period, account reactivation requires contacting onlywin support, with possible additional verification and cooling-off processes.

If you require assistance or have questions about self-exclusion, please contact our support team at [email protected] or by phone at +1-599-973-70200.

Support Resources

In addition to the tools and policies provided by onlywin, professional external organizations offer valuable support to individuals experiencing gambling-related difficulties:

• GAMCARE: A UK-based organization providing confidential support and advice on gambling problems. Services include a helpline, live chat, and online resources. Website: www.gamcare.org.uk
  Email: through website contact form
  Phone: +44 800 123 4567 (UK helpline)
• Gamblers Anonymous: An international fellowship of men and women who share their experience to overcome gambling addiction. Provides peer support meetings and resources. Website: www.gamblersanonymous.org
  Email: contact via website
• Responsible Gambling Council Canada (RGC): A Canadian nonprofit organization offering education, resources, and a player helpline to promote responsible gambling. Website: www.responsiblegambling.org
  Phone: 1-888-230-3505
• National Council on Problem Gambling (Canada): Provides regional support and resources for individuals and families affected by problem gambling. Website: www.gamblinghelponline.ca
  Phone: 1-888-230-3505
• European Gambling Help Network (EGHN): A network offering cross-border support, including self-help tools and professional counseling options. Website: www.gamblinghelpeu.org

Help for Family

Family members and friends of persons experiencing gambling problems play a crucial role in encouraging support and recovery. If you suspect a loved one is struggling with gambling addiction, consider the following recommendations:

• Approach the subject with empathy and non-judgmental listening to foster open communication.
• Express concern based on observed behavior without blame or confrontation.
• Encourage the individual to explore professional support services, such as psychotherapists specializing in addiction or designated hotlines.
• Suggest involvement in family support groups that offer confidential forums and chat rooms, such as Gam-anon and similar organizations dedicated to families of gamblers.
• Assist the person in accessing information and resources regarding responsible gambling tools provided by onlywin and external support agencies.

Taking these steps early can significantly improve the prospects for effective intervention and recovery.

Operator's Commitment

onlywin maintains a strong commitment to player safety and responsible gaming. Our internal risk-detection procedures include:

• Continuous behavior analysis using advanced algorithms to identify patterns that may indicate excessive gambling or risk of addiction.
• Triggering automated warning messages when unusual or potentially harmful behavior is detected, advising players to review their gambling practices and consider using available tools.
• Proactive support interventions: upon identifying significant risk markers, our responsible gaming department may contact players via email or telephone to offer assistance and discuss safer gambling options.

All interventions are conducted with respect for player confidentiality and in compliance with relevant Canadian privacy laws.

Updates

onlywin is committed to maintaining transparent and up-to-date responsible gaming policies. Any modifications to this page or to the tools and procedures will be communicated to players through:

• Email notifications to registered players.
• Prominent announcements and banner displays on only-win.ca.

Last update of this responsible gaming information: June 2025.

Contact & Feedback

For questions, support requests, or feedback related to responsible gaming at onlywin, please contact our dedicated responsible gaming department:

• Email: [email protected]
• Phone: +1-599-973-70200

Additionally, players may request assistance or self-control tools via our customer support channels. We encourage open communication and are here to assist you in managing your experience safely and responsibly.